NOVICH does not offer refunds.

Please note, refunds are not available unless a garment is deemed to be faulty by the NOVICH team.

All NOVICH garments undergo a quality control process before they are dispatched, however if you do believe your item to be faulty please email us at info@novich.com.au. with a detailed description and images of the fault. 

Please note damage caused by wear and tear & incorrect care for the garment is not considered a fault. 

Wear and tear due to delicate fabrications is not considered a fault.